I'm sorry, (sentence)
This is a very clear, straightforward way to say "no" to someone's request:
A: Can't I have the afternoon off?
B: I'm sorry, there's no one else to take your shift.
Another way to refuse that's a little softer is "Sorry, but unfortunately..."
A: Can I have the afternoon off?
B: Sorry, but unfortunately there's no one else to take your shift.
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